28 Mars Casino Terms & Conditions

Welcome to 28 Mars Casino. These Terms & Conditions ("Terms") govern your use of our online gaming platform, services, and website. By creating an account, accessing 28 mars casino login, or using any of our services, you agree to be bound by these Terms. Please read them carefully before proceeding.

1. Definitions

For the purposes of these Terms, the following definitions apply:

• "We," "Us," "Our," "Platform" refers to 28 Mars Casino, operated under Australian gaming regulations.
• "You," "Player," "User" refers to any individual who registers, accesses, or uses mars 28 casino services.
• "Account" means the personal gaming account created by a Player on our platform.
• "Games" includes all casino games, 28 mars pokies, table games, live dealer games, and other gaming products available on our platform.
• "Bonus" refers to promotional offers, free spins, deposit bonuses, and other incentives provided by 28 Mars Casino.
• "Withdrawal" means the process of transferring funds from your Account to your designated payment method.
• "Jurisdiction" refers to Australia and its territories where our services are legally available.

2. Eligibility and Account Registration

2.1 Age Requirements

To register and use 28 mars casino services, you must:

• Be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher
• Be a resident of Australia or a jurisdiction where online gambling is legal
• Not be currently self-excluded from gambling activities
• Not be located in a restricted territory as defined in Section 3

2.2 Account Creation

When creating your 28 mars casino login account, you agree to:

• Provide accurate, current, and complete information
• Maintain only one Account per person, household, and IP address
• Keep your login credentials confidential and secure
• Notify us immediately of any unauthorized access to your Account
• Accept full responsibility for all activities conducted through your Account

2.3 Verification Process

28 Mars Casino reserves the right to request identity verification documents at any time. You must provide:

• Government-issued photo identification (passport, driver's license)
• Proof of address (utility bill, bank statement not older than 3 months)
• Payment method verification (bank card photos, e-wallet screenshots)
• Additional documents as required for compliance with Australian regulations

3. Restricted Territories

Players from the following jurisdictions are not permitted to register or play at mars 28 casino:

• United States of America and its territories
• United Kingdom
• France and French territories
• Netherlands and Dutch territories
• Any jurisdiction where online gambling is prohibited by law

If you access our services from a restricted territory, we reserve the right to close your Account and void all winnings.

4. Account Security and Obligations

4.1 Your Responsibilities

As an Account holder at 28 Mars Casino, you are responsible for:

• Maintaining the security of your 28 mars casino login credentials
• Using strong passwords and changing them regularly
• Ensuring your contact information is current and accurate
• Monitoring your Account activity for unauthorized transactions
• Logging out after each gaming session
• Not sharing your Account with third parties

4.2 Prohibited Activities

The following activities are strictly prohibited and may result in Account suspension or closure:

• Creating multiple Accounts
• Using VPN or proxy services to disguise your location
• Colluding with other players or engaging in fraudulent behavior
• Using automated software, bots, or any gaming advantage tools
• Exploiting software errors or bugs
• Money laundering or suspicious financial activities
• Abusive or threatening behavior toward staff or other players
• Unauthorized chargebacks or payment disputes

5. Deposits and Payments

5.1 Deposit Methods

28 Mars Casino accepts the following payment methods:

• Credit and debit cards (Visa, Mastercard)
• E-wallets (Skrill, Neteller, ecoPayz)
• Bank transfers
• Cryptocurrency (Bitcoin, Ethereum, Litecoin)
• Prepaid vouchers (Paysafecard)

5.2 Deposit Requirements

When making deposits to your 28 mars casino Account:

• Minimum deposit amount: AUD $10
• Maximum deposit limits may apply based on payment method
• All deposits must be made in your own name
• Third-party payments are strictly prohibited
• Processing times vary by payment method (instant to 5 business days)

5.3 Currency

The primary currency for Australian players is AUD (Australian Dollars). Currency conversion rates, if applicable, are determined at the time of transaction.

6. Withdrawals

6.1 Withdrawal Process

To request a withdrawal from mars 28 casino:

• Minimum withdrawal amount: AUD $20
• Maximum withdrawal per transaction: AUD $5,000
• Maximum monthly withdrawal: AUD $20,000
• Account must be fully verified before first withdrawal
• Withdrawals must be made to the same payment method used for deposits

6.2 Processing Times

Withdrawal processing times at 28 Mars Casino:

• E-wallets: 24-48 hours
• Credit/Debit cards: 3-5 business days
• Bank transfers: 5-7 business days
• Cryptocurrency: 12-24 hours

6.3 Withdrawal Conditions

All withdrawal requests are subject to:

• Wagering requirements on bonuses must be met
• Verification checks may cause delays
• Anti-money laundering procedures
• Compliance with Australian financial regulations
• Right to request additional documentation at our discretion

7. Bonuses and Promotions

7.1 Bonus Terms

All bonuses offered by 28 Mars Casino are subject to specific terms:

• Wagering requirements (typically 30x-50x bonus amount)
• Maximum bet limits while bonus is active (usually AUD $5 per spin)
• Game restrictions (not all 28 mars pokies contribute equally)
• Time limits to complete wagering requirements
• Maximum cashout limits on bonus winnings

7.2 Bonus Eligibility

To qualify for bonuses:

• You must opt-in to receive promotional offers
• Only one bonus can be active per Account at a time
• Bonuses are available to eligible players only
• We reserve the right to exclude players from promotions

7.3 Bonus Abuse

28 mars casino reserves the right to void bonuses and winnings if we detect abuse, including but not limited to: creating multiple accounts, irregular betting patterns, or any attempt to manipulate the bonus system.

8. Gaming Rules

8.1 Game Fairness

All games at 28 Mars Casino:

• Use certified Random Number Generators (RNG)
• Are regularly audited by independent testing agencies
• Display Return to Player (RTP) percentages
• Operate according to industry standards

8.2 Game Malfunctions

In the event of a game malfunction:

• All affected bets will be void
• Affected players will be refunded their stake
• 28 mars casino is not liable for losses due to technical errors
• Screenshots or records may be requested to verify malfunctions

8.3 Disconnections

If you are disconnected during gameplay on 28 mars pokies or other games, your game session will remain active for 24 hours. You can resume play by logging back into your 28 mars casino login account.

9. Responsible Gaming

9.1 Our Commitment

28 Mars Casino is committed to promoting responsible gaming. We provide tools to help you stay in control:

• Deposit limits (daily, weekly, monthly)
• Loss limits
• Session time reminders
• Self-assessment tests
• Cool-off periods (24 hours to 6 weeks)
• Self-exclusion options (6 months to permanent)

9.2 Self-Exclusion

If you need to self-exclude from mars 28 casino:

• Contact our support team to activate self-exclusion
• Your Account will be immediately suspended
• You will not receive marketing communications
• Any active bonuses will be forfeited
• Remaining balance will be available for withdrawal

9.3 Support Resources

If you or someone you know has a gambling problem, please contact:

• Gambling Help Online: 1800 858 858
• Lifeline Australia: 13 11 14
• Gambling Help website: www.gamblinghelponline.org.au

10. Privacy and Data Protection

28 Mars Casino is committed to protecting your personal information:

• We collect only necessary information for Account operation
• Your data is stored securely using encryption technology
• We comply with Australian Privacy Principles
• Personal information is not shared with third parties without consent
• You have the right to access, correct, or delete your data

For full details, please refer to our separate Privacy Policy document.

11. Intellectual Property

All content on 28 mars casino platform, including:

• Website design and layout
• 28 Mars Casino logo and branding
• Game software and graphics
• Text, images, and multimedia content

is protected by intellectual property laws and owned by 28 Mars Casino or licensed from third parties. Unauthorized use, reproduction, or distribution is strictly prohibited.

12. Limitation of Liability

28 Mars Casino shall not be liable for:

• Losses resulting from technical failures or internet disruptions
• Unauthorized access to your Account due to your negligence
• Delays in payment processing caused by third-party payment providers
• Loss of winnings due to bonus term violations
• Errors in game results caused by software malfunctions
• Any indirect, consequential, or punitive damages

Our total liability to you shall not exceed the amount of funds in your Account at the time of the claim.

13. Dispute Resolution

13.1 Internal Complaints

If you have a complaint about mars 28 casino services:

1. Contact our customer support team via live chat or email
2. Provide detailed information about your complaint
3. We will investigate and respond within 7 business days
4. If unresolved, escalate to our management team

13.2 External Dispute Resolution

If you are not satisfied with our response, you may contact:

• The licensing authority regulating our operations
• Independent Alternative Dispute Resolution (ADR) services
• Australian gaming commissions in your state or territory

14. Account Closure and Suspension

14.1 Voluntary Closure

You may close your 28 mars casino login Account at any time by:

• Contacting customer support
• Completing any pending withdrawals
• Forfeiting any active bonuses

14.2 Suspension or Termination by 28 Mars Casino

We reserve the right to suspend or terminate your Account if:

• You violate any of these Terms
• We suspect fraudulent or illegal activity
• You provide false information during registration
• You engage in bonus abuse or advantage play
• Required by regulatory authorities

Upon termination, any remaining balance (excluding bonus funds) will be returned to you after deducting any outstanding fees or charges.

15. Amendments to Terms

28 Mars Casino reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Significant changes will be communicated via:

• Email notification to registered users
• Website announcement banner
• Updated "Last Modified" date at the top of this document

Continued use of 28 mars casino services after changes constitute acceptance of the modified Terms.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of Australia. Any disputes arising from these Terms or your use of mars 28 casino shall be subject to the exclusive jurisdiction of Australian courts.

17. Contact Information

For questions about these Terms & Conditions, please contact 28 Mars Casino:

• Email: support@28marsau.com
• Live Chat: Available 24/7 through your 28 mars casino login account
• Support Hours: 24/7, 365 days a year

Document Version: 1.0
Effective Date: January 1, 2025
© 2025 28 Mars Casino. All rights reserved.